Customer Care


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Appliance Customer Service

Appliance Service Repairs

Fisher & Paykel Customer Care is open 24 hours 7 days a week to provide service assistance with Cooking, Dishwashing, Refrigeration and Laundry appliances. This allows you to speak to a real person on any questions you may have relating to your Fisher & Paykel appliances. If you need a service technician no one is better qualified than your local Fisher & Paykel trained and authorised technician.

You may have noticed quite a few service vans with the Fisher & Paykel logo in your local area. They're part of our Customer Care Franchise Service Technician fleet. In metropolitan areas we manage a unique franchised network of qualified service technicians who specialise in Fisher & Paykel Appliances providing Appliance Repair / Service.

Repair appliance service

Outside the major cities we oversee a national team of authorised service agents. Their training and equipment is regularly updated to ensure you receive the best possible care.

Just some of the benefits of having your appliance serviced by a Fisher & Paykel local franchised service technician:

  • If your appliance is out of warranty, a set fee will apply. We will advise you of this labour charge when you call our Customer Care Centre.
  • Any spare parts fitted as part of the repair will be charged at manufacturer-authorised prices.
  • Both the parts and the labour carry a full 12-month warranty, giving you added protection.
  • Your Fisher & Paykel service technician uses only genuine manufacturer quality spare parts.
  • In 90% of cases, problems are rectified within the initial call-out. Having the necessary equipment and spare parts on hand, there is usually no need for our technicians to arrange a second visit to your home to complete the job.

Local franchise Fisher & Paykel service technicians are available in most metropolitan and some regional areas such as:

  • Auckland: North to Hatfields Beach, Dairy Flat, Albany, Whenuapai, Waitakere, Bethels Beach. South to Orere Point, Hunua, Drury. Does not include Waiheke Island.
  • Hamilton; Urban and Surrounding Area.
  • Rotorua: Metropolitan area.
  • Tauranga: Katikati to Papamoa.
  • Napier Hastings: Urban and Surrounding Area.
  • Palmerston North: Including Feilding and Ashhurst.
  • Wellington: North to Upper Hutt, Porirua. Waikanae South to Wellington Central, Wainuiomata.
  • Christchurch: Christchurch central. North to Brooklands, Kainga, Belfast. West to Templeton, Prebbleton. South to Halswell, Governors Bay, Lyttleton.
  • Dunedin: Dunedin central. North to Port Chalmers, Sawyers Bay. West to North Tairei, Wylies Crossing, Allenton, Mosgiel.
  • Areas not specifically listed as covered by our Franchisee service technicians, will be covered by our nationwide Authorised Service Centre network.
  • Call us 24/7 on 0800 37 22 73 and we can provide you with the contact details of our Authorised Service Centres.